We've compiled a list of commonly asked questions for your convenience. If you are unable to find the answer to your question, please contact us for further assistance. It's just one more way Zenni makes it easy to get eyeglasses you'll love.
- Customer Service
- Hours: - PT every day
- Call: (800) 211-2105
- Fax: (415) 883-7020
- Visit Help Center
Virtual Try-On
- Can I try on glasses before I buy?
With our 3D Virtual Try-On tool, you can upload a video of yourself to get a realistic 180-degree view of how a frame will look and fit on your face. Uploading a video is easy—the hard part is deciding which frame to buy when you can try on up to 50 frames!
Click here to get started.
We also offer a 2D try-on feature called Zenni Frame Fit™, for those who just want to upload a picture and get a basic idea of how a frame will look. Click here to use Zenni Frame Fit™.
- How do I create a 3D Virtual Try-On video? Is it required?
We encourage you to create your own video for the 3D try-on, but it’s not required. However, using a 3D Virtual Try-On of yourself will be a much better guide to how the glasses will look and fit on your face than using a photo of a model. After clicking “CREATE A TRY-ON,” you may need to allow your device access to the camera. Tips on creating the video:
- A light or plain background is best, such as a white wall behind you.
- Record a video of yourself turning your head side-to-side as instructed. While doing this, you will want to make sure that your head is straight on and level, with your pupils clearly visible.
- Use a standard card (such as a credit card), and place it against your forehead as instructed in order to make sure the glasses are scaled to the right size (you may skip this step, but we encourage you to do it for best fit).
Voila, your 3D Virtual Try-On is complete! To see yourself in glasses, click “TRY ON” on a product detail page, choose the image of yourself, and then move your mouse (or swipe for mobile) left and right on the Try-On image to see yourself from different angles in the frame. To compare yourself wearing different pairs, click "TRY ON" on a product listing page, or in your Favorites, for a static front view to see what looks best.
- Can I redo my DITTO 3D Virtual Try-On?
Yes! If you don’t like the results of a video you took, you may redo it. Go to your Account Overview, click "My TryOn" and then "CREATE NEW VIRTUAL TRY ON."
- Are my try-on images and videos private?
Yes. We will not use or distribute any images or videos that you upload to our Virtual Try-On or Frame Fit tools.
Frames
- What frame style is best for my face shape?
Our Face Shape Guide features tools to help you discover what your face shape is, as well as links to flattering frames by face shape for men and women.
- What frame material is right for me?
It depends on what features you are looking for. The following categories can help with your decision:
Weight: If you want a super light frame, go with one that's 15 grams or lower. Titanium frames are generally very light.
Material: You have the choice between metal or plastic. Metal tends to be lighter. Plastic frames tend to be more durable.
Flexibility: This is a nice feature to have for kids or sports glasses. We have a line of kids plastic flexible frames that are forgiving and durable.
Color: Plastic frames tend to come in more color options, especially acetate plastic.
Hypoallergenic: Stainless steel, titanium, and acetate frames are hypoallergenic.
- Do the frames come in different sizes?
Most of our frames come in one size, but not all. The details will be listed under the product description. Please use the size filter to find the one that best suits you.
- Do you offer low bridge fit/Asian fit frames?
Yes, we offer a great selection of universal bridge fit also known as low bridge fit or Asian fit frames. Check out our selection by clicking here.
- What do the numbers printed on my frame mean?
Non-Zenni frames: Some frames have a series of numbers printed on the inside of a temple arm (the part that goes behind your ear). The first numbers are typically the manufacturer’s style number and a color code. But farther down the temple arm, there may be important numbers that refer to the dimensions of the frame. These numbers are the measurement, in millimeters, of the lens width, nose bridge width, and temple arm length. Often the lens width and nose bridge width are 2-digit numbers separated by a square, and a temple arm length is a 3-digit number in front of or behind the others. Knowing these numbers can help you choose a frame similar in size when shopping.
Zenni Frames: You will find a frame number that consists of 6 or more numbers which will help you locate the frame on the Zenni website.
- Full-rim, half-rim, or rimless?
Your Rx may be too strong for half-rim or rimless glasses, so full-rim would be your option. Full-rim glasses, especially in the nerd-chic look, are very popular. They are generally more durable than half-rim or rimless frames. Half-rim frames are great for people with slim faces. They show more of your face than full-rim frames, and are more durable than rimless glasses. Rimless glasses are great for people who will treat their glasses delicately, and who want their glasses to be practically invisible on their face.
- Can I get the frames in a different color?
Most of our frames come in multiple colorways. If a frame comes in more than one color, you will see the options on the frame’s product description page.
- My frame is out of stock. Can you notify me when it's back in stock?
Yes. When a frame is out of stock, you will see an "out of stock" message below the frame. Enter your email address in the space provided, and we'll let you know when the item becomes available.
- What frames can have custom engraving?
Our custom engraving feature can be added to many of our acetate and plastic frames as long as the temple arms are wide enough. The easiest way to find eligible frames is to use the filter tool and select “Custom Engraving” under Feature.
It depends on the frame whether text or icons can be engraved, as well as placement options (inside the temple arm or outside).
To see what content is allowed, please see our custom engraving guidelines here.
- What can I do if my frames don't fit perfectly?
New glasses often need minor tweaks to fit your face right. It’s best to have an optician fine-tune the glasses for you, but you can also make adjustments yourself with our How to Adjust Your Glasses guide.
- What is Rush Delivery?
Rush Delivery is a selection of popular frame styles that can be ordered with single-vision prescriptions and delivered in just 3-5 business days. The Rush Delivery fee is included in the frame price ($19 value). Rush Delivery is currently only available for U.S. shipments.
- Is Rush Delivery available for all Zenni frames?
No. However, Rush Delivery features hundreds of our most popular frames and we will be adding new styles and lens options regularly.
- Are all lens options available for Rush Delivery?
Currently, only clear single-vision and non-prescription lenses are available for Rush Delivery. We eventually plan to offer a wider range of lenses, including progressive lenses, bifocal lenses, and a variety of advanced lens coating technologies.
- When will I receive my Rush Delivery glasses?
Your order will be delivered to you within 3-5 business days.
- Where can Rush Delivery ship to?
Rush Delivery is only available for shipping within the 48 US contiguous states. Currently, we are unable to guarantee shipping to US territories, APO/FPO addresses, and PO Boxes.
- Why are Rush Delivery options more expensive than standard frames?
Each Rush Delivery includes the 3-5 business days rush delivery fee ($19 value). If you do not need your order within 3-5 business days, our standard (7-14 business days) and express shipping (5-10 business days) options are all available for all of our frames.
- What is the Rush Delivery shipping method?
FedEx 2-day shipping.
- What is the difference between Rush Delivery and expedited shipping?
Rush Delivery glasses are processed at our Ohio manufacturing facility and delivered within 3-5 business days (U.S. only). Express is a shipping option for regular orders with standard processing times and a delivery window of 5-10 business days to the U.S., Europe, and Israel.
- Can I order a Rush Delivery with another frame with standard shipping?
Yes, your order can include glasses with standard processing/shipping and Rush Delivery glasses. The Rush Delivery glasses will include the rush delivery fee ($19 value). A standard shipping fee of $4.95 (U.S.) will apply to the rest of the order.
- What are ANSI Z87.1 Safety Glasses for?
Our ANSI Z87.1 safety glasses are made for working in an area that has particles, flying objects, or dust. If you work in this type of environment, your employer may require you to wear ANSI Z87.1 safety glasses.
- What does it mean when glasses have been tested with ANSI Z87.1standards?
The American National Standards Institute is a private, non-profit organization that creates quality and safetystandards for a wide variety of products, including safety eyewear. Its standard for eye protection, ANSI Z87. 1,establishes the criteria for using, testing, marking, choosing, and maintaining eye protection to prevent orminimize injuries from eye hazards.
- I’m required to get ANSI Z87.1 safety glasses for work. Which safety glasses satisfy this requirement?
The following frame styles are ANSI Z87.1: 7494, 7496, 7497, 7498, 7499.
- What lenses and options can I get with ANSI Z.87.1 safety glasses?
We offer prescription single-vision and progressive lenses in polycarbonate, Trivex®, and Blokz® Trivex® lenses. Our Trivex and Blokz Trivex lens options are also available in a gray sunglass tint.
- Can I turn my ANSI Z87.1 safety glasses into sunglasses?
Yes, we offer Trivex® and Blokz® Trivex® lenses in a gray sunglass tint for ANSI Z87.1 Safety Glasses.
- How can I tell if the frame and lenses qualify for Z87.1 standards?
Z87.1 glasses will be designated with a “Z87-2+” or “Z87+” marking on the frame. Your prescription lenses willalso be etched with “Zenni+” to designate the safety rating as required by ANSI.
- What are ASTM standards?
ASTM International, is an international standards organization that develops and publishes voluntary consensus technical standards for a wide range of materials, products, systems, and services. ASTM F803 refers to protective eyewear standards for various sports. F803 is the strictest standard for protective eyewear. For glasses to meet the ASTM F803 standard, they need to pass a high velocity impact resistance test, including clarity and strength of the lenses.
- Why is it important to wear eye protection during sports?
Recreation and sports activity are responsible for thousands of eye injuries every year. Approximately 90% of all eye injuries can be easily avoided if wearing appropriate eye protection, like those with ASTM F803 designation.
- How can I tell if a frame and lenses meet the ASTM standards?
All of our ASTM tested goggles are tagged as “Sport Protective”. The compliance standards, as well as the sports for which the product has been tested for, will be outlined on the product description page and the accompanying insert card shipped with the goggles.
Only the approved impact-resistant Polycarbonate and Trivex® lenses are offered for this line of products.
- What Sport Protective Goggles are ASTM tested?
We currently offer the following models:
7435 - available in 3 color options
7434 - available in 3 color options
7433 - available in 3 color options - What size Sport Protective Goggle is right for me?
Refer to the following chart to see what size is appropriate for you.
Model# 7435 Model# 7434 Model# 7433 Large (Size 60) Medium (Size 55) Small (Size 50) Adult Large Adult Medium Adult Small Kids Large Kids Medium *Note: Due to the wrap of the sport protective goggle frame, please add 2-3mm to the lens diameter of your current pair of glasses to find your best fit.
- What sports can I use these Sport Protective Goggles for?
Our Sport Protective Goggles 7435, 7434 and 7433 meet and exceed ASTM F803-19 standards for several sports including: basketball, soccer, badminton and handball
They are also great for outdoor activities such as cycling, skating and running, as well as for active youth or adults who may need eyewear that offers additional strength, padding and protection.
- Can I get prescription in these Sport Protective Goggles?
Yes.
Sport Protective Goggles can accommodate most prescriptions.
- What lenses are suitable for Sport Protective Goggles?
Polycarbonate and Trivex® are the only lens choices available for prescription Sport Protective Goggles due to the impact-resistant quality of the lens material.
- What type of lenses do you offer for Sport Protective Goggles?
We currently offer only clear single-vision lenses in impact-resistant Polycarbonate or Trivex® materials for the Sport Protective Goggles. Check back soon for an expanded selection of lens options, as we add to this category.
Rush Delivery
SHOP RUSH DELIVERY
Safety Glasses
Sport Protective Eyewear
Sport Protective Goggles Information Pamphlet
Payment
- Are your prices listed in international currencies?
Our prices are listed in U.S. dollars.
- What forms of payment do you accept?
VISA, MasterCard, American Express, Discover, PayPal Express, Amazon Pay, Apple Pay, Google Pay, Affirm, Afterpay, gift cards, store credit, and HSA/FSA credit cards.
- When do you charge my credit card?
When you click the button labeled Place Order.
- Do you accept insurance?
We do not accept insurance. However, some insurance companies will accept an invoice copy for reimbursem*nt. Check with your insurance company, and if they do, you can request an emailed invoice copy from our Customer Service department.
- Can I use my Flex Spending (FSA) or Health Savings (HSA) Account card?
Yes, we accept FSA and HSA credit cards. Learn more about how to use your FSA/HSA here.
- Do you provide itemized receipts?
Yes, we offer itemized receipts. Please log into your account and you will find the "Print FSA/HSA receipt" link under My Orders.
- How Tax is calculated?
Items sold on zennioptical.com may be subject to tax.
The amount of tax charged on your order depends on many factors including the following:
- The type of item purchased.
- The shipment or delivery addres.
- Exempt status of the buyer.
These factors can change between the time you place an order and when your shipment is complete. As a result, the tax calculated on your order may change. We display an "Estimated Tax" to be collected at Check Out when confirming an order. The amounts displayed as estimated tax may then be updated later when your order is finalized and completed.
The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from.
Gift Cards
- Do you sell gift cards?
Yes! You can buy a gift card for anyone you like, including yourself. Buy Now.
- How do I use my gift card?
You would apply it to the order during Checkout. Under CHOOSE YOUR PAYMENT METHOD, click the box next to "Use my gift card/s". Enter the gift card number and click Apply. It's that easy!
- Do you send physical gift cards?
No. It is an electronic gift card so it is emailed to the recipient email address entered on the order form.
- What if I want to give the gift card myself?
That's easy! Just enter your own name and email address in the Recipient Name and Recipient Email fields, respectively. The gift card number will be sent to your email address.
- How do I check the balance on my gift card?
Just log in to your Zenni Optical account and click on Gift Card Status under My Account left navigation. Enter the gift card number and click Check. The amount left on the card will be displayed. NOTE: The gift card number will be encrypted for your security.
If you're new to Zenni and received the card as a gift, simply go to Login at the top of the page and create a new account with the email address that was entered as the recipient on the gift card order. Then go to Gift Card Status to see the balance.
Social Media Inquiries
- How do I get a chance to have my photo featured?
For a chance to be featured on our site and social media channels, please tag your photo with @zennioptical or #justgotmyzennis
- I'm a social media influencer and would like to know how can I work with your brand?
We collaborate often with social media influencers. To inquire about working with Zenni, please send a detailed message to socialmedia@zennioptical.com.
Mobile App
- What is the difference between the mobile app and website?
The app gives our mobile device users easier access to the same great products on our Zenni website and provides them with an enhanced user experience.
- Does it cost anything to use the mobile app (download or use)?
There is no cost to download or use the Zenni app.
- Is my phone supported to use the Zenni app?
Most cell phones are supported to download the Zenni app.
- Will I see the same products on the mobile app as on the website?
Yes, the same great Zenni products are available on the mobile app.
- Can I use the same password on the mobile app as the Zenni website?
Yes, your website password will work the same on the mobile app.
- Why can’t I sign in?
Check to make sure your username and password are correct. If you are still having issues, you may need to reset your password.
- If I order from the app, will I be able to see/track from the website and vice/versa?
Yes, you should be able to track your cart items and orders through both platforms.
- Is my personal data secure when placing an order?
Yes, you can order securely through the Zenni app.
- Who do I contact if I have trouble using the app?
If you have any questions, please contact customer service via live chat,email, or phone (800) 211-2105
Prescriptions (Rx)
- How do I read my prescription?
If you need glasses, your eye doctor will provide you with a prescription for corrective lenses. Eyeglass prescriptions may be written in different ways, though most are either printed or handwritten in horizontal rows. The first row is the prescription for the right eye (OD), and the second row is for the left eye (OS). Within each of these rows are three values: Sphere (SPH), Cylinder (CYL), and Axis. The SPH number corrects for nearsighted [indicated with a minus (-)] or farsighted [indicated with a plus (+)] vision. The CYL number and AXIS number correct for astigmatism. You may also have another field labeled as ADD which corrects for the reading power used in a bifocal or progressive lens. To learn more about how to read your prescription, click here. Lastly, eyeglass prescriptions sometimes include the pupillary distance (PD) measurement, which is the distance between your pupils. PD is needed to determine where the optical center of the lens will be for clear, accurate vision. If your prescription does not include your PD, you can measure it yourself with our guide here. An eyeglass prescription will usually expire in 1-2 years, depending on which state you received your eye exam.
- Can I get a list of optical abbreviations?
Here is a list of some optical abbreviations that will help you order your glasses from Zenni Optical:
ADD (also NV-ADD): the Near Vision (NV) Reading ADDition correction on a multifocal Rx. Can be used for bifocal or progressive glasses, or for single-vision reading or computer (intermediate) vision glasses.
AR: Anti-Reflective. A coating that reduces reflection on the lenses.
AXIS: the angle at which the Cylinder (CYL) is placed on a lens to correct an astigmatism. It ranges from 1 to 180.
BAL: the Rx calls for balance lenses, meaning the same Rx for each eye. Often used when a person has no sight in one eye, so both lenses will have the same thickness.
BD, BI, BO, BU: a prism correction on your Rx (may be indicated with Δ, and one of these four abbreviations. The B stands for base, and it could be base down (BD), base in (BI), base out (BO), or base up (BU).
CYL: the Cylinder. Combined with the AXIS, the CYL corrects an astigmatism.
DS: the abbreviation for diopter simplex. An eye dr. may write DS on an Rx in the Cylinder (CYL) field if no astigmatism correction is needed.
DV: distance vision.
FT: flat-top bifocal.
NV: near vision.
NV-ADD (also ADD): the Near Vision (NV) Reading ADDition correction on a multifocal Rx. Can be used for bifocal or progressive glasses, or for single-vision reading or computer (intermediate) vision glasses.
OD: Latin for Oculus Dexter, meaning the right eye.
OS: Latin for Oculus Sinister, meaning the left eye.
OU: Latin for Oculus Uterque, meaning each eye.
PAL: Progressive Addition (or Adjustment) Lens: sometimes on a Progressive Rx an eye dr. will write two different numbers for the NV-ADD, perhaps +2.25 and +2.50, to increase the reading power in the NV-ADD for Progressive lenses.
PD (Pupillary Distance): the PD is the measurement of the distance between your pupils. This is needed for the manufacturer of the eyeglasses to know where to place the optical center on each lens, so you can see well with the glasses.
PL: Plano. Latin for "flat." If this is in the SPH section of an Rx, it means no nearsighted or farsighted correction is needed.
RX: a prescription.
SPH: the first section on an Rx. It corrects nearsighted or farsighted vision.
UV: the abbreviation of ultraviolet. UV light is invisible to the human eye, but it is UV light that gives us a sunburn, and too much exposure to it can damage the eye. All of the lenses Zenni Optical offers come with 100 percent UV protection, for free.
VA: Visual acuity: how well the eye can see. Sometimes this may be written on an Rx, with a number such as 20/20. This would indicate that with eyeglasses made to this Rx, the vision would be corrected to 20/20 vision.
- What is my pupillary distance (PD) and how do I get it?
Your pupillary distance (PD) is the measurement of the distance between your pupils. Click here to learn more.
- Can you fill strong prescriptions?
You bet we can!
Single-vision Rx:
Up to -20.00 or +12.00 on the Sphere (SPH
Up to + or - 6.00 on the Cylinder (CYL).
Bifocal Rx:
Up to -9.00 or +6.00 on the SPH.
Up to + or - 6.00 on the CYL.
Up to +3.50 on the NV-ADD.
Progressive Rx:
Up to -10.00 or +8.00 on the SPH.
Up to + or - 6.00 on the CYL.
Up to +3.50 on the NV-ADD.
Prism (single-vision only):
Up to 5.00 in any base direction.
- What if I have an astigmatism?
Most people have an astigmatism. If you have an astigmatism on your Rx, we can make glasses that will correct it.
- Do you offer bifocal or progressive lenses?
Yes! We offer both. If you have ADD or NV-ADD on your Rx, you can get lined bifocals or unlined progressive glasses.
- What is the difference between the premium progressives and standard progressives?
Our high-definition premium progressives feature wider viewing areas for the intermediate and reading areas of the lens than standard progressives. Peripheral (side) distortion is reduced by up to 40% compared to the standard design. With premium progressives, the transition from distance viewing to looking at a computer, for example, to reading up close is more seamless, making adaptation easier and more comfortable.
- Who benefits from premium progressives?
Anyone looking for an everyday pair of progressives with enhanced vision and minimal distortion. If you already have a pair of Zenni’s standard progressives, you’ll love premium progressives for improved comfort and visibility. They’re also highly recommended for anyone who is a first-time progressives wearer, since they offer an easier adaptation process.
- What are the benefits of premium progressives?
- Fully customized, German-engineered optical lens
- Sharper focus reduces eye strain
- Easy adaptation between viewing areas
- Less peripheral distortion
- Wider intermediate and near/reading viewing areas provide maximum comfort
- How do I order single vision distance glasses?
Ordering single vision distance glasses through Zenni is easy! Once you have selected a frame, click “Order Glasses” and follow the below steps:
1. First, indicate that you would like distance glasses by selecting “Single Vision” from the Prescription Type dropdown.
2. Next, you’ll need to input a Single or Dual PD (pupillary distance) under the Pupillary Distance dropdown. Check your prescription to see if your doctor measured it and wrote it down. If not, you’ll need to measure it yourself. You can learn more here.
3. The last step is to enter the distance prescription for the right eye(OD) and left eye(OS). Most glasses prescriptions are considered distance single vision unless your doctor noted it was for reading or computer.
- How do I order single vision reading glasses?
Ordering reading glasses through Zenni is easy! Once you have selected a frame, click “Order Glasses” and follow the below steps:
1. First, indicate that you would like reading glasses by selecting “Single vision” from the Prescription Type drop-down.
2. Next, you’ll need to input a Near Single or Dual PD (pupillary distance) under the Pupillary Distance dropdown. For a Single PD, if you were only given one PD measurement, it is most likely for distance so you will need to subtract 3 to calculate your near single PD. If you were given a dual PD, two numbers - one for the right and left eye, you’ll need to subtract 1.5mm from each number to calculate the near dual PD. Ex. If given PD= 63mm then Near PD= 60mm.
3. The last step is to enter the reading prescription for the right eye and left eye. If your doctor didn’t write out a separate reading prescription then you’ll need to calculate it yourself. You can do this by adding the ADD value to the SPH value and keeping the remaining values the same, as in the example below:
For more information about reading glasses, check out our Zenni Blog.
- How do I order Readers (over the counter, cheaters)?
Browse our large selection of frames offered as readers here.
Learn more about our lens options for reading glasses.
To order Readers:
- Once you find the perfect frame, click "Select Lenses" to begin checkout.
- Under Lens Type, select "Reader".
- Choose your preferred reader power, for example, +1.00, +2.50 ,etc.
- If you are unsure what power to select, use this chart to find your ideal magnification strength.
- Proceed to preferred lens options such as Blokz (blue light blocking lenses) to provide more comfort when using screens.
- Readers come with anti-glare coating.
- Proceed to preferred lens options (standard lenses, Blokz blue-blocking lenses, or photochromic lenses for indoor/outdoor use).
- Complete check-out and get ready to receive your new pair of readers!
Advisory for Readers
Readers are not intended to be a substitute for corrective lenses; only a professional eye examination can determine your eye health status and vision needs.
- Consult an eye care professional for regular eye exams.
- Not for use as eye protection.
- For near-vision and reading use only.
- Not for driving or vehicle operation.
- Not for distance vision.
- Not for direct observation of the sun.
- Can I order bifocals that are computer distance on top and reading on bottom?
You bet you can! Divide the NV-ADD in half. Add one of the halves to your SPHs. Leave the other half in the NV-ADD. This creates computer vision in the top of your lens, and reading vision in the bottom!
- Can you fill prescriptions with prism corrections?
Yes, we can fill prescriptions with prism correction in single-vision lenses only. You will enter in the values for each eye in Step 1 of the order process according to the script given by your doctor. After you fill in Sphere (SPH), Cylinder (CYL), and Axis numbers for each eye, you will click “Yes” under Prism Values. You will then select your Prism Horizontal (for Base In/Base Out) and Prism Vertical (for Base Up/Base Down) values in diopters and indicate the direction for each value on your prescription for each eye.
To learn more about prism corrections, click here.
- Can I use my contact lens prescription to order glasses?
Sorry, a contact lens Rx can only be used for contact lenses.
- How do I order non-prescription glasses?
It's super easy to order Non-Rx glasses from Zenni Optical. After clicking on the Order glasses button, select Non-Prescription in the Prescription Type drop-down window. During the ordering process, you can turn them into sunglasses, or choose our Blokz® blue light lenses, that protect against blue light.
- What if my prescription has expired?
We strongly recommend that you get an eye exam every two years, or more frequently if you notice that your vision has changed.
Sunglasses
- What frames can be ordered as sunglasses?
Most of the frames on our website can be ordered as sunglasses, except for some sports or goggle frames.
- What's the difference between premium sunglasses and regular frames with tint? Do they have different lenses? Do they block the UV differently?
Premium sunglasses are only offered in four lens index options (1.53, 1.57, 1.61 & 1.67), whereas regular frames with tinted lenses are available in 1.50, 1.53, 1.57, 1.61, and 1.67.
- Can I order prescription sunglasses?
Yes! With a few exceptions, the Rx glasses you order on our website can be turned into Rx sunglasses. Just select a standard or gradient lens tint, or choose from our glare-reducing polarized lens selections.
- What is the difference between Photochromic and Polarized lenses?
Photochromic lenses automatically darken when outdoors or exposed to UV rays. They return to clear when you are back indoors. Polarized lenses are permanent sunglasses that don't change color and are great at cutting glare.
- Can I get sunglasses that are also thin lenses?
Sure! If you order Rx sunglasses, you can get the lens with the index that is recommended for your Rx to keep your lenses nice, light and thin. If you get non-Rx sunglasses, your lenses will be thin.
- What is the best tint color for sunglasses?
We offer 3 sunglass tints: Dark Gray, Dark Amber, and Dark Green.
We offer 8 gradient tints: Smoke Gray, Golden Amber, Dusk Blue, Sage, Desert Rose, Ultraviolet, Neon Pink and Electric Blue.
- What are mirrored lenses?
Mirrored lenses are created with a highly reflective coating that reduces glare by reflecting light away. These sunglass lenses are highly functional yet also fashionable.
Zenni offers 8 different mirror colors: Silver, Gold, Rose Gold, Flame Red, Lavender, Indigo Blue, Sky Blue, and Moss Green.
- Can I order clip-ons for any frame?
Clip-On can be ordered for most of our eyeglasses. You can check availability by visiting https://www.zennioptical.com/clip-on-finder
- Why are my polarized lenses distorted when I look at screens?
If you look at LED screens through your polarized lenses, especially in bright sunlight, you might experience a ‘pinching’ effect, where certain areas of your lenses do not appear to uniformly filter light. However, this is a common phenomenon for prescription polarized lenses and not a problem with the coating application or lens quality. It should not affect the wearer’s ability to see clearly through the lens when not looking at screens. Polycarbonate is more susceptible to this effect. However, for whichever lens material you choose, this effect should gradually disappear the more you wear your glasses.
- Do I need polarized lenses for my sunglasses?
Polarized lenses reduce glare for improved clarity. They are ideal for people who spend lots of time driving or outdoors, especially for golfing, fishing, boating, or activities in a snowy environment.
Accessories
- Are the earring posts made with hypoallergenic metal?
Yes, the posts are made with hypoallergenic titanium.
- Are your acetate earrings nickel-free?
All our acetate earrings are nickel- and lead-free.
- Can the earrings be worn in the water?
We recommend removing your earrings when showering or swimming.
Shipping
- How much is shipping? When can I expect my glasses to arrive?
- Check My Order Status Now
Countries Standard Express Rush Delivery US & US Territories
(Puerto Rico,U.S. V.I. etc.)$4.95
7-14 Business day$15.00
5-10 Business day$19.00(+$4.95 per additional frame)
3-5 Business dayCanada $6.95
7-14 Business dayGlobal destinations Standard Express Australia & New Zealands* $10.95
7-14 Business day$28.95
5-10 Business dayEurope & Israel* $9.95
15-25 Business day$19.95
5-10 Business dayOther countries* $9.95
15-25 Business day*Customers are responsible for any local duties and taxes on international shipments
APO and FPO address
- Standard shipping (7-14 Business days) and Express shipping (5-10 Business days) time frame do not apply to APO and FPO address. Shipping time for APO and FPO will be much longer.
- I just placed several orders. Can I pay only one shipping charge?
Sorry! In order to process orders in a timely manner, we are unable to combine shipping.
- How do I track my package?
After placing an order, you'll receive a confirmation email with a link to track your order status. If you have an account with us, you can also check order updates on the "My Orders | Track my order" page.
Once your order is ready to ship, you'll receive a shipping confirmation email with a tracking number and link to track your package directly with the shipper:
- Do you offer expedited shipping?
NEW! Rush Delivery Glasses: Need glasses in a hurry? Get single-vision prescription glasses delivered to your doorstep in just 3-5 business days. Click here to shop now.
We typically offer Express Shipping to the following locations (must be a physical address, cannot be a PO Box):
U.S. (All 50 States)
- Express Shipping (USPS/UPS/FedEx) Estimated Delivery: 5-10 business days $15.00
Canada
- Express Shipping Estimated Delivery: 5-10 business days $15.95
Australia & New Zealand
- Express Shipping Estimated Delivery: 5-10 business days $28.95
Israel
- Express Shipping Estimated Delivery: 5-10 business days $19.95
Malta
- Express Shipping Estimated Delivery: 5-10 business days $19.95
Europe
- Express Shipping Estimated Delivery: 5-10 business days $19.95
- Do you offer rush delivery?
Yes. With our new Rush Delivery Glasses service - we offer single-vision and non-prescription glasses delivered to your doorstep in just 3-5 business days. Click here to shop now.
- What countries do you ship to?
A full list of the countries where we ship glasses is available on the Payment Page. When you click on the Country drop-down window, you will see the list of countries.
- I live in one country but want to ship to a different country. Is this possible?
Sure! Just make sure the shipping address selected is where you want the glasses to be delivered.
- How should I enter an APO/FPO address?
When entering an APO/FPO address, please follow these guidelines to ensure your package reaches its destination accurately:
Name Enter the recipient's full name. Country Always select “United States” as the country, even if the base is located overseas. This ensures compatibility with the way APO/FPO addresses are formatted. Address This field should include the unit or box number assigned to the recipient. City Enter either "APO" (Army/Air Force) or "FPO" (Navy/Coast Guard/USMC) depending on the branch of service. State Select the appropriate two-letter state abbreviation based on the recipient's location:
- AA: Armed Forces Americas (excluding Canada)
- AE: Armed Forces Europe, Canada, Africa, and the Middle East
- AP: Armed Forces Pacific
ZIP Code Enter the five-digit ZIP Code assigned to the specific military unit, similar to a civilian ZIP Code. - What do I do if my package was damaged?
Immediately contact our Customer Service department. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.
Lenses
- What do the Lens Index numbers mean?
The Lens Index number (1.50, 1.57, 1.53, 1.59, 1.61, 1.67, or 1.74) refers to the degree of refraction the lens provides. This means how much the light that enters the lens is refracted (bent) as it passes through the lens. Lens Index is also related to the thickness of the lens. The higher the index, the thinner the lens will be. Learn more here about what index is best suited for your Rx, lifestyle, and frame selection.
- How do I get thinner lenses?
The lens that is preselected as a recommended option in ② Your Lenses during the ordering process will be the best option for your Rx. If you have a strong Rx, a higher lens index number will give you a thinner lens.
- Do you offer aspheric lenses?
We offer aspheric lenses for our standard 1.67 high index lens, Blokz 1.67 high index lenses, Blokz tinted 1.61 high index lens, Blokz tinted 1.67 high index lens, Blokz photochromic 1.61 high index lens, and Blokz photochromic 1.67 high index lens.
Aspheric lenses are provided for the lenses listed above in this range: Sph 0 to -10.00, Cyl -2.00 to +2.00
The aspheric lens surface improves visual quality and reduces distortion of the wearer’s eyes as seen by others.
- What lens coatings do you sell?
All Zenni Optical eyeglasses come with Anti-Scratch Coating and UV Protection Coating that are both absolutely free. We also offer Anti-Reflective (also known as Anti-Glare) Coatings, which reduce reflection on the lenses and the glare you see while you are wearing your glasses.
Our anti-reflective coating options include: standard, water-resistant, oil-resistant, and anti-fog.
Anti-reflective coating is applied to both sides of the lenses for most glasses and on the backside of the lenses for premium sunglasses. - What is Anti-Fog Coating?
Glasses fog up when you move from hot to cold environments, wear a mask or helmet, engage in outdoor activities or chores such as cooking.
Anyone who experiences foggy lenses can benefit from adding anti-fog coating to their glasses order.
Zenni’s anti-fog + anti-reflective coating reduces glare and helps prevent your lenses from fogging up. The anti-fog coating is on both sides of the lenses for most glasses and on the backside of the lenses for premium sunglasses. Each pair of anti-fog coated lenses comes with a special anti-fog activator lens cloth that activates the anti-fog properties every time you clean your lenses to help keep them extra clear.
- What are photochromic lenses? Do you carry Transitions®?
Photochromic lenses are specially treated to turn dark when exposed to UV light. When the lenses are out of the sunlight, they become clear again. We carry the Transitions® brand of photochromic lenses for our 1.50, 1.61, and 1.67 lenses, for both single-vision and progressive glasses.
- What are Polarized lenses?
A Polarized lens is a sunglass lens that greatly reduces the glare from light that is Polarized horizontally, meaning the light reflecting off horizontal surfaces, such as a white sidewalk, a white-sand beach, snow, or sunlight reflecting on water.
- What are polycarbonate lenses?
Polycarbonate lenses are impact resistant, and are stronger and more lightweight than standard lenses, which makes them a great option for kids’, rimless, and sports glasses, or for anyone who is rough on their glasses.
- What are Trivex® lenses?
Trivex® lenses are impact-resistant, and are stronger and more lightweight than standard lenses, which make them a great option for kids’, rimless, and sports glasses, or for anyone who is rough on their glasses. Compared with polycarbonate lenses, Trivex® is a premium material that provides crisper vision and is 10% lighter.
Trivex is a registered trademark of PPG Industries Ohio, Inc.
- What lens tint is right for me?
Do you want a tint to make your glasses into dark sunglasses?
- We offer 3 sunglass tints: Dark Gray, Dark Amber, and Dark Green.
- We offer 8 gradient tints: Smoke Gray, Golden Amber, Dusk Blue, Sage, Desert Rose, Ultraviolet, Neon Pink and Electric Blue.Do you want a tint that is darker at the top, and gradually gets lighter towards the bottom?
- We offer gradient tints: Smoke Gray, Golden Amber, Dusk Blue, Sage, Desert Rose, Ultraviolet, Neon Pink and Electric Blue.Do you want a tint that is lighter, or more colorful to enhance the appearance of your everyday glasses?
- We offer fashion tints in Gray, Amber, Green, Blue, Fuchsia, Lavender, Orange, Rose, Yellow and Red.After selecting your frame and lens material you can add your favorite tint from 3 categories listed above – Sunglass, Gradient or Fashion Tints.
- What is the percentage of darkness in the tints?
Our sunglasses tints - dark amber, dark grey, and dark green are 80% darkness. Our gradient tints start with 70%-80% darkness on the top of the lens with an even gradation to 10% darkness at the bottom of the lens. Our fashion tints come in various levels of 10-50% darkness.
- What is the difference between polarized lenses and dark tints? Which one is better for what situations?
Polarized lenses are known for cutting out glare and light intensity which is very noticeable when light reflects off of water, snow, and sand. Dark lens tints are known for only cutting down the intensity of light. Some instance where dark tints are beneficial over polarized lenses is if you are using a digital screen outdoors. This is because polarized lenses will darken your view of the screen. Polarized lenses are known to improve visibility with driving, especially in severe weather conditions, therefore making you a safer driver.
- What are mirrored lenses?
Mirrored lenses are created with a highly reflective coating that reduces glare by reflecting light away. These sunglass lenses are highly functional yet also fashionable.
Zenni offers 8 different mirror colors: Silver, Gold, Rose Gold, Flame Red, Lavender, Indigo Blue, Sky Blue, and Moss Green.
- Do you offer night driving lenses?
We offer night driving clip-ons that can easily be made for any frame except our magnetic frames. Our night driving clip-ons enhance contrast, and reduce glare from oncoming car headlights while driving at night. These clip-on lenses have a yellow color, and the included double-sided anti-reflective coating is designed to minimize glare from surrounding light. Simply add this option to your order during the check-out process for $5.95
Note: The clip-ons are cut slightly larger than the optical lenses to provide full coverage.
Ordering
- What do I need to place an order?
Your Rx, your PD, and a frame you have selected on our website.
- What is included in the price of the glasses?
The frame, the lenses, Anti-Scratch Coating, UV protection, a protective case, and a microfiber cleaning cloth. (Excludes ANSI Z87.1 Safety Glasses and ASTM F803 Sports Protective Goggles purchases)
- Can I order more than one pair of glasses per order?
Yes, you can order as many pairs of glasses you like! Once you put a pair of glasses in the Shopping Cart, click on the Continue Shopping button on the bottom-left of the Shopping Cart page. Then order the next pair. Repeat until you have all the glasses you want to order. The shipping fee will be the same for most of the shipping methods, no matter how many pairs of glasses are on an order.
- Is it required that all the glasses on the order have the same prescription?
Absolutely not! You can order different pairs of glasses for your whole family on one order, with all different prescriptions.
- Can I order magnetic clip-on for any frame?
Frames with magnetic clip-on can be found on the Clip-on Sets page.
- How do I order additional clip-ons for my Zenni glasses I currently own?
Contact us by phone, online chat, or email, and we will assist you in ordering additional clip-ons.
- Is there an easy way to reorder a pair I bought previously?
Yes! Log into your account and look up the previous order. If the frame is currently available, you will see the word Reorder next to the order number. Click on Reorder, and the exact same pair of glasses will be in your Shopping Cart.
- What are the guidelines for custom engraving?
Many of our acetate and plastic frames can be engraved with custom text.
Available for text engraving:
- 26 English letters, both uppercase and lowercase (a-z, A-Z)
- 10 numbers (0-9)
- Common special characters: !@#$%^*()_+-=&< >[ ]\;'/.,?:"{}|
- 24 Greek letters, both uppercase and lowercase (Α-Ω, α-ω)
By submitting text for custom engraving, you must agree that you are the sole or legal owner, or licensee of all rights, including copyright, trademark, trade name, statement, or any other intellectual property included in such design.
We reserve the right to refuse any submissions that may be considered offensive, including but not limited to: profanity, obscene words, or racially/ethnically degrading terms.
Eyewear Care
- What can I do if my frames don't fit perfectly?
New glasses often need minor tweaks to fit your face right. It’s best to have an optician fine-tune the glasses for you, but you can also make adjustments yourself with our How to Adjust Your Glasses guide.
- How do I adapt to my new glasses?
New glasses may leave you feeling a bit off-balance, so gradually increase your wear time until you fully adapt. Avoid switching back and forth between glasses, as it will take longer to adapt. It can take a few days to adapt to single-vision lenses and 2-3 weeks for progressive or bifocal lenses. If you’re still having vision issues after the adaptation period, consult your eye doctor. For more tips on how to adapt to progressive lenses visit: https://www.zennioptical.com/blog/how-to-adapt-to-progressive-lenses
- How do I care for my Zennis?
We're all guilty of quickly rubbing our glasses on our shirts or using paper towels to clean the lens. While these habits may seem harmless, they ultimately can end up damaging your frames.
- Don’t use your shirt (or clothing in general) to clean your glasses. The dust and debris on fabrics can scratch your lenses.
- Don’t use paper towels or tissues to clean your glasses. These materials are too rough for your lenses and can cause small scratches. Dish towels or other fabrics that can trap dust and debris may also scratch the lenses.
- Avoid using household cleaning products to clean your lenses. Cleaning products usually contain harsh ammonia-based chemicals that can destroy the protective coating on your lenses.
- Don’t leave your glasses out on the bathroom counter when getting ready. Hairspray and beauty products can get on your lenses and damage the protective coating.
- Never try to buff out a scratch. Attempting to buff your lenses will only result in more scratches and damage. Take your glasses to a professional if you have a scratch that need to be removed.
- Don’t leave your glasses in the car on a hot or cold day. Extreme heat or cold can damage lens coatings and also may change the frame shape.
For more please visit the blog article.
Returns
- What is your return policy?
We are committed to providing a positive shopping experience for our customers at Zenni. If you are not completely satisfied with your purchase, you may return the items within 14 days of receipt of the merchandise for a refund of the purchase price (minus any amount paid for shipping), or within 30 days of receipt of merchandise for a one-time-use store credit equal to the purchase price (minus any amount paid for shipping).
Please note the following conditions for returns:
- Items must be returned in their original, unmodified condition. Our return policy does not extend to damage resulting from accidents, negligence, or improper care.
- To ensure a smooth return process, please consolidate all items from a single order into one return package.
- We continuously monitor return activities to prevent abuse and reserve the right to limit returns and exchanges in any situation.
By following our return policy, we can continue to provide top-quality products and services to our valued customers. If you have any questions or need assistance with your return, please do not hesitate to contact the help center. For more information, please review our Return Policy.
- Do you have a warranty?
We will replace broken frames at no charge during this 30-day warranty period. Replacement nose pads and nose pad screws for rimless frames are offered for the lifetime of the glasses. We do not provide replacement screws for frames other than rimless frames.
If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for one (1) year from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings.
- Do you offer to repair glasses?
We do not provide this service.
- I want to return my glasses. How do I start a return?
Initiating a return is simple! Visit the help center to contact us via chat, phone, or email and we'll be happy to guide you through the Return Authorization (RA) process. For more information on our Return Policy, click here.
- I sent my glasses back. What is next?
If you sent them back for inspection, we will inspect them and email you the inspection results. If you sent them back for refund or store credit, we will email you when we have processed the refund or the credit.
- Can you replace lenses if I send you my frame?
Sorry, we don't provide lens replacement.
- I have my replacement frame. How do I repair my glasses?
Check out our how-to videos on the website! We have videos that show how to swap lenses from one frame into another.
- Can I get replacement nose pads?
You bet! Just call our Customer Service department, have an online chat with us, or email us, identifying your order number and frame model number. We will be happy to send you replacement nose pads at no charge.
- How do I tighten my rimless glasses?
We can send you an optical screwdriver tool customized with flathead and Philips head screw settings, and with socket-wrench openings, which can be used to tight the screws and nuts that hold rimless frames together. Call our Customer Service department, have an online chat with us, or email us with your order number, and we will be happy to send you one of these tools. You can also find something similar in any hardware or drugstore.
- How do I use my store credit?
It is applied to your Zenni account so just select it in the Payment Method during Checkout.
- Can I put my refund on a different credit card than I used on the order?
As part of PCI compliance, no refunds will be issued to any card other than the credit card used on the order. If you don’t have access to the credit card on the order, then the amount of the refund will be issued as a store credit only to the customer account used to place the order.
