What's New
Customer Service
Call 1.800.422.2782. Hours: M-F 7am-7pm. For emergencies: We're available 24/7CUSTOMER ADVISORY MAP
View up-to-date information on an easy-to-use map.
PFAS And Your Water
Illinois American Water has performed voluntary sampling to better understand the occurrence of certain PFAS in drinking water sources.Keep Communities Flowing
The American Water Charitable Foundation’s Keep Communities Flowing grant program, supports impactful initiatives and programs throughout American Water’s national footprint.New Customers
We’re here to help and to provide you with important information about your service.Wise Water Use
There are many ways you can help by using water wisely.Water Learning Center
Our Water Learning Center provides some in depth information about how water makes it way to your tapCustomer Assistance Program
Sometimes customers face circ*mstances that stretch their financial resources.Statewide News
Customers
November 04, 2023
Boil Water Lifted In Mount Pulaski Customers Can Resume Regular Water UsageNovember 03, 2023
Boil Water Order Continues In Mount Pulaski Transmission Water Line Repaired Twice; Customers Should Continue to Conserve Water Usage Today While Water System ReplenishesNovember 02, 2023
Community
November 02, 2023
Boil Water Order Continues for Mount Pulaski Water Main Break Repaired Wednesday Night; Customers Should Continue to Conserve Water Usage Until System RestoredOctober 13, 2023
Illinois American Water Awards Nearly $85,000 in Firefighter Grants Since 2010, over 945 grants totaling over $940,000 have been awarded to Illinois fire and emergency organizations in the Illinois American Water’s service areasOctober 05, 2023
Illinois American Water asking Motorists to Use Caution at Intersection of Liberty and Adams; Water Main Repairs UnderwayInfrastructure
October 26, 2023
Illinois American Water Responding to Main Break near Marketplace Plaza on North Market Street Road Closures NeededAugust 25, 2023
April 13, 2023
Illinois American Water to Conduct Flushing Program in Mt. Pulaski April 18-21 Work includes flushing of water mains and fire hydrantsQuality
October 12, 2023
December 29, 2022
Boil Water Order Lifted in Village of GlasfordDecember 26, 2022
Illinois American Water Issues Water Service Alert to Village of Glasford Water distribution work will result in a temporary interruption to water service, followed by a boil water order on Wednesday, Dec. 28, 2022Solution
August 22, 2023
Illinois American Water Acquires Village of Broadlands Water SystemOctober 28, 2021
Illinois American Water Completes Milestone in $37 Million Investment and Earns Tank of Year Runner Up AwardMarch 04, 2021
Illinois American Water begins Combined Sewer System Separation, Installing over Six Miles of Sanitary Sewer MainOperations
August 22, 2023
Illinois American Water Acquires Village of Broadlands Water SystemApril 11, 2023
Illinois American Water Announces Agreement To Purchase Granite City’s Wastewater Treatment FacilityNovember 07, 2022
Illinois American Water Announces Rebecca Losli as PresidentGrowth
August 22, 2023
Illinois American Water Acquires Village of Broadlands Water SystemJune 20, 2023
Illinois American Water Acquires Village of Tolono Water and Wastewater SystemsDecember 22, 2022
Illinois American Water Expands Service in City of Rosiclare through Water Distribution System AcquisitionEnvironmental
June 29, 2023
Illinois American Water Awards Seven 2023 Environmental GrantsApril 12, 2023
January 18, 2023
Illinois American Water Opens Annual Environmental Grant Program 2023 Environmental Grant Program open to applicants; deadline to apply is March 31, 2023Service
March 09, 2023
Illinois American Water Lifts Boil Water Order in Mt. Pulaski Customers no longer need to boil water before using for consumption.December 21, 2022
Illinois American Water Shares Video Reminding Customers to Keep Fats, Oils and Grease from Crashing Holiday Parties The Family-friendly animated video provides tips to defend drains from clogs this holiday season.December 20, 2022
Illinois American Water Provides Cold Weather Tips to Prevent Frozen Pipes this WinterPeople
March 01, 2023
Illinois American Water President Rebecca Losli Named Engineer of the YearNovember 07, 2022
Illinois American Water Announces Rebecca Losli as PresidentJune 08, 2022
Illinois American Water Reminds Motorists to Move Over for Safety Social Media #moveover Campaign Reinforces Scott’s LawFinance
December 19, 2022
Illinois American Water Granted New Rates by Illinois Commerce Commission Rate Adjustment Driven by Over $1.1 Billion of System Upgrades; New Low-Income Discount Tariff ApprovedFebruary 10, 2022
Illinois American Water Submits Rate Change Request to Illinois Commerce Commission Over $1.1 billion in water and wastewater system upgrades from 2018 through 2023; Request also includes a low-income discount tariff to assist customersTechnology
September 29, 2022
Illinois American Water Announces Results of Partnership with Farmers Over 109,000 Dry Tons of Residuals and Biosolids have been kept out of LandfillsMay 13, 2022
Illinois American Water and Sol Systems Celebrate Peoria Solar FieldNovember 09, 2021
Illinois American Water Launches Leak Task Force to Track Down Hidden Leaks, Saving Millions of Gallons a DaySafety
September 09, 2022
Illinois American Water Completes Water Main Repair; Neil Street to ReopenSeptember 08, 2022
Illinois American Water asking Motorists to Avoid Neil Street in Champaign; Water Main Repairs UnderwaySeptember 08, 2022
Illinois American Water’s Cairo District Celebrates 23 Years of SafetyOperational Excellence
May 04, 2022
For the Third Year in a Row, Illinois American Water Ranks #1 in J.D. Power U.S. Water Utility Residential Customer Satisfaction Study in Midwest LargeDecember 15, 2021
Four Illinois American Water Supervisors Honored by Department of Defense for Support of Employee in National GuardAugust 10, 2021
Illinois American Water Celebrates Two Significant Safety MilestonesSocial Media
Your Neighborhood
Customer Advisory Map
View our Customer Advisory Map to see if there is an active service alert impacting your area. At the top left of the map, you can search for your service address. You'll be able to view current outages or alerts. You will also find an estimated time for restoration of normal service for each outage
Search Advisory Map
Conservation Tips
5 Ways to Conserve
See what you can SAVE
1
Water your lawn only when it needs it. If you leave footprints when walking across the grass, it’s time to water.
SAVE
750 to 1,500
Gallons a month
2
Wash your car using a bucket of soapy water instead of letting the hose run. Use a positive shut-off nozzle.
SAVE
150
Gallons Per Car Wash
3
Use a broom or rake instead of a hose to clean driveways and sidewalks.
SAVE
150
Gallons Each Time You Clean
4
While waiting for hot water, capture running tap water for later use on household plants or in your garden.
SAVE
200 to 300
Gallons a Month
5
Run only full loads in the washing machine or dishwasher.
SAVE
300 to 800
Gallons a Month
