What's New
Customer Service
Call 1.800.422.2782. Hours: M-F 7am-7pm. For emergencies: We're available 24/7CUSTOMER ADVISORY MAP
View up-to-date information on an easy-to-use map.PFAS And Your Water
Illinois American Water has performed voluntary sampling to better understand the occurrence of certain PFAS in drinking water sources.Investing in Your Infrastructure
At Illinois American Water, our investments in infrastructure are investments in our local communities.Keep Communities Flowing
The American Water Charitable Foundation’s Keep Communities Flowing grant program, supports impactful initiatives and programs throughout American Water’s national footprint.New Customers
We’re here to help and to provide you with important information about your service.Wise Water Use
There are many ways you can help by using water wisely.Water Learning Center
Our Water Learning Center provides some in depth information about how water makes it way to your tapCustomer Assistance Program
Sometimes customers face circ*mstances that stretch their financial resources.Statewide News
Quality
May 08, 2024
Illinois American Water’s 2023 Water Quality Reports Available Online Reports Show Water Company Continues to Meet or Surpass Water Quality StandardsOctober 12, 2023
December 29, 2022
Boil Water Order Lifted in Village of GlasfordCommunity
May 06, 2024
Illinois American Water celebrates Drinking Water Week and 50th anniversary of Safe Drinking Water ActMay 06, 2024
Illinois American Water Proudly Recognizes American Water Charitable Foundation 2024 Water and Environment Grantees Recipients include seven nonprofit organizations across Illinois American WaterMarch 22, 2024
Advanced Notice Boil Water Order To Be Issued on Monday, March 25 in Cairo DistrictFinance
March 11, 2024
Illinois American Water Completes Acquisition Of Granite City’s Wastewater Treatment Facility Acquisition Adds Approximately 26,000 Wastewater Customers In Company’s FootprintFebruary 26, 2024
Illinois American Water Files Rate Request Driven by $557 Million in Future Investments Request driven by company’s commitment to providing clean, safe, reliable and affordable water and wastewater serviceJanuary 25, 2024
Illinois American Water Files Rate Request Driven by $557 Million in Future Investments Request driven by company’s commitment to providing clean, safe, reliable and affordable water and wastewater serviceGrowth
March 11, 2024
Illinois American Water Completes Acquisition Of Granite City’s Wastewater Treatment Facility Acquisition Adds Approximately 26,000 Wastewater Customers In Company’s FootprintFebruary 08, 2024
Illinois American Water President Rebecca Losli Named Chairperson of the Illinois Utilities Business Diversity CouncilAugust 22, 2023
Illinois American Water Acquires Village of Broadlands Water SystemService
March 11, 2024
Illinois American Water Completes Acquisition Of Granite City’s Wastewater Treatment Facility Acquisition Adds Approximately 26,000 Wastewater Customers In Company’s FootprintJanuary 25, 2024
Illinois American Water Files Rate Request Driven by $557 Million in Future Investments Request driven by company’s commitment to providing clean, safe, reliable and affordable water and wastewater serviceMarch 09, 2023
Illinois American Water Lifts Boil Water Order in Mt. Pulaski Customers no longer need to boil water before using for consumption.Customers
March 11, 2024
Illinois American Water Completes Acquisition Of Granite City’s Wastewater Treatment Facility Acquisition Adds Approximately 26,000 Wastewater Customers In Company’s FootprintMarch 08, 2024
Boil Water Order Lifted for Lincoln CustomersNovember 04, 2023
Boil Water Lifted In Mount Pulaski Customers Can Resume Regular Water UsageOperations
March 08, 2024
Boil Water Order Lifted for Lincoln CustomersJanuary 25, 2024
Illinois American Water Files Rate Request Driven by $557 Million in Future Investments Request driven by company’s commitment to providing clean, safe, reliable and affordable water and wastewater serviceAugust 22, 2023
Illinois American Water Acquires Village of Broadlands Water SystemSafety
March 05, 2024
Boil Water Order Issued for Lincoln Water System (03-05-2024) Customers should bring their tap water to a rolling boil for five minutes before using the water for drinking or cooking. Water is OK for bathing, washing and other common uses.September 09, 2022
Illinois American Water Completes Water Main Repair; Neil Street to ReopenSeptember 08, 2022
Illinois American Water asking Motorists to Avoid Neil Street in Champaign; Water Main Repairs UnderwayInfrastructure
December 28, 2023
October 26, 2023
Illinois American Water Responding to Main Break near Marketplace Plaza on North Market Street Road Closures NeededAugust 25, 2023
Solution
August 22, 2023
Illinois American Water Acquires Village of Broadlands Water SystemOctober 28, 2021
Illinois American Water Completes Milestone in $37 Million Investment and Earns Tank of Year Runner Up AwardMarch 04, 2021
Illinois American Water begins Combined Sewer System Separation, Installing over Six Miles of Sanitary Sewer MainEnvironmental
June 29, 2023
Illinois American Water Awards Seven 2023 Environmental GrantsApril 12, 2023
January 18, 2023
Illinois American Water Opens Annual Environmental Grant Program 2023 Environmental Grant Program open to applicants; deadline to apply is March 31, 2023People
March 01, 2023
Illinois American Water President Rebecca Losli Named Engineer of the YearNovember 07, 2022
Illinois American Water Announces Rebecca Losli as PresidentJune 08, 2022
Illinois American Water Reminds Motorists to Move Over for Safety Social Media #moveover Campaign Reinforces Scott’s LawTechnology
September 29, 2022
Illinois American Water Announces Results of Partnership with Farmers Over 109,000 Dry Tons of Residuals and Biosolids have been kept out of LandfillsMay 13, 2022
Illinois American Water and Sol Systems Celebrate Peoria Solar FieldNovember 09, 2021
Illinois American Water Launches Leak Task Force to Track Down Hidden Leaks, Saving Millions of Gallons a DayOperational Excellence
May 04, 2022
For the Third Year in a Row, Illinois American Water Ranks #1 in J.D. Power U.S. Water Utility Residential Customer Satisfaction Study in Midwest LargeDecember 15, 2021
Four Illinois American Water Supervisors Honored by Department of Defense for Support of Employee in National GuardAugust 10, 2021
Illinois American Water Celebrates Two Significant Safety MilestonesSocial Media
Your Neighborhood
Customer Advisory Map
View our Customer Advisory Map to see if there is an active service alert impacting your area. At the top left of the map, you can search for your service address. You'll be able to view current outages or alerts. You will also find an estimated time for restoration of normal service for each outage
Search Advisory MapConservation Tips
5 Ways to Conserve
See what you can SAVE
1
Water your lawn only when it needs it. If you leave footprints when walking across the grass, it’s time to water.
SAVE
750 to 1,500
Gallons a month
2
Wash your car using a bucket of soapy water instead of letting the hose run. Use a positive shut-off nozzle.
SAVE
150
Gallons Per Car Wash
3
Use a broom or rake instead of a hose to clean driveways and sidewalks.
SAVE
150
Gallons Each Time You Clean
4
While waiting for hot water, capture running tap water for later use on household plants or in your garden.
SAVE
200 to 300
Gallons a Month
5
Run only full loads in the washing machine or dishwasher.
SAVE
300 to 800
Gallons a Month
